The practical stuff.
Shipping, tracking, returns, guarantees — and the most common questions about BUSHBUSH™. We kept this simple so you can find the answer fast.
Contact SupportVisit our contact page or email info@bush-bush.com and include your order number if your question is about an existing purchase.
The more detail you include in the first message, the faster our team can help.
Shipping
BUSHBUSH™ ships worldwide.
Available shipping methods, estimated delivery times and final shipping costs are shown at checkout based on your destination.
Orders generally require approximately 1–3 business days for processing before leaving the warehouse.
Transit time depends on your country, shipping method, local carrier and customs where applicable. Your available estimate is shown during checkout.
Once your order ships, you’ll receive a shipping confirmation email containing your tracking information.
Tracking may take 24–48 hours after dispatch to begin showing movement.
If you have not received a shipping confirmation after several business days, email info@bush-bush.com with your order number.
Packages can occasionally sit between scans, pass through customs or transfer between carriers without an immediate update.
First check the latest carrier update. If the shipment is significantly beyond the expected delivery window, contact info@bush-bush.com with your order number and tracking number.
First check your mailbox, front or side entrance, reception, neighbours and any safe-place locations around your property.
Carriers can occasionally mark a shipment as delivered shortly before final physical delivery.
If you still cannot locate it, contact the carrier first using your tracking number. If they cannot resolve it, email us and we’ll help investigate.
Orders
Email info@bush-bush.com as quickly as possible with your order number.
If the order has not yet entered fulfillment, our team may be able to update or cancel it. Once an order is packed or dispatched, changes may no longer be possible.
Contact us immediately. Once a package has been dispatched, we cannot guarantee that the delivery address can still be changed.
If an order is returned, delayed or lost because the checkout address was incorrect or incomplete, additional shipping costs may apply before the package can be sent again.
Please contact us before using the products.
Send your order number , a short explanation and a clear photo of what arrived to info@bush-bush.com .
We’ll review the order and arrange the appropriate solution.
Email us as soon as possible with your order number, a photo of the damaged product and, where relevant, a photo of the damaged shipping packaging.
This helps us verify the issue and resolve it faster.
Available payment methods are displayed directly at checkout and may include major credit cards and supported accelerated checkout methods.
Depending on your country and device, these may include Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.
The final amount and currency are shown before you complete checkout.
If your bank account uses a different currency, your bank or card provider may apply its own exchange rate or international transaction fee.
120-Day Guarantee
Every qualifying BUSHBUSH™ order is protected by our 120-Day Guarantee .
Hair biology does not change overnight, which is why the guarantee is designed to give customers time to follow the routine consistently.
If you believe your order qualifies under the guarantee, email info@bush-bush.com with your order number and our team will guide you through the process.
Approved refunds are returned to the original payment method.
Depending on your bank or payment provider, it can take several business days before the refund appears in your account.
If you ordered the wrong bundle, changed your mind before opening the product or need help with an unused item, contact us before sending anything back.
Products must generally be unopened, unused and in their original condition for a standard unused-product return.
Return shipping may be the responsibility of the customer unless the item arrived damaged, defective or incorrect.
Do not send products to an address found online without contacting us first.
Return locations can depend on the destination country and fulfillment center. Email info@bush-bush.com and we’ll provide the correct instructions.
BUSHBUSH™
BUSHBUSH™ - Follicle Infusion Technology is our name for the system that combines controlled scalp micro-stamping with targeted topical serum application.
Instead of treating the scalp like a flat surface, the routine is built around how and where the formula is applied.
Prime. Micro-Stamp. Infuse.
BUSHBUSH™ is designed for targeted scalp application.
Common target areas include the hairline, temples, crown and areas of reduced-looking density .
Always follow the instructions supplied with your order.
Follow the usage instructions supplied with your BUSHBUSH™ order.
Using a micro-stamping device more aggressively or more frequently is not automatically better. The goal is consistent use, not overuse.
Hair works in months, not mornings.
Visible changes in hair are generally evaluated across longer periods because the follicle operates through a biological growth cycle.
We recommend taking baseline photos with the same lighting, angle, hairstyle and camera distance , then comparing the same areas over time.
Follow the recommended BUSHBUSH™ routine and the instructions provided with the product.
If you use prescription hair-loss treatments, topical medication or have an existing scalp condition, speak with an appropriate healthcare professional before combining treatments or changing your current regimen.
BUSHBUSH™ may not be appropriate for every scalp or every situation.
Do not use the system on visibly irritated, infected, injured or otherwise compromised skin.
If you have an active scalp condition, use medication affecting your skin or blood clotting, have a relevant medical condition, or are unsure whether micro-stamping is appropriate for you, consult a qualified healthcare professional before use.
Support & Privacy
The fastest way to reach us is through our contact page:
You can also email us directly at info@bush-bush.com .
If your question relates to an existing purchase, include your order number in the first message. For shipping issues, include your tracking number if available.
We collect the information required to process your purchase, provide customer support and deliver your order.
This can include your name, email address, shipping address, billing information and order details.
Payment and delivery information may also be processed by the payment providers, commerce platforms and shipping partners required to complete your transaction.
For complete details, see the Privacy Policy linked in the footer of the BUSHBUSH™ website.
Need a human? Talk to us.
Use our contact page to reach the BUSHBUSH™ support team. If your question is related to an existing purchase, include your order number so we can help you faster.
Contact Support